Privacy & Personal Data Policy

Company: Dehyl SAS
Tax ID (NIT): 901.563.857-9
Brand: Cabaña Sancibrian
Address: Carrera 30 # 7a – 167 Int 706, Medellín, Antioquia, Colombia
Website: sancibrian.com
Email: hola@sancibrian.com
WhatsApp: +57 305 328 3357

This policy complies with Colombian Law 1581 of 2012 (Personal Data Protection), Decree 1377 of 2013, and the Colombian Constitution (Article 15 — Habeas Data right). The supervisory authority is the Superintendencia de Industria y Comercio (SIC).

• Identity data: full name, passport/ID number, nationality, date of birth.
• Contact data: email address, phone/WhatsApp number, home address.
• Booking data: check-in/out dates, number of guests, special requests, booking platform used.
• Payment data: information required to process payments (we do not store card data).
• Communication data: WhatsApp and email history.
• Images/videos: photos or videos shared voluntarily or taken with explicit authorization.
• Browsing data: IP address, browser type, cookies, website usage data.
• Reviews and preferences: comments, ratings, and preferences expressed by guests.

1. Booking management and confirmation.
2. Guest registration as required by Colombian tourism regulations.
3. Pre-arrival, during-stay, and post-stay communications.
4. Invoicing and accounting.
5. Legal and tax compliance with Colombian authorities.
6. Marketing communications and promotions (only with your explicit consent — unsubscribe anytime).
7. Service improvement and guest experience enhancement.
8. Publishing reviews or testimonials (only with explicit authorization).
9. Publishing photos/videos on social media (only with explicit authorization).
10. Property and guest security.

Under Colombian Law 1581 of 2012, you have the right to:

• Access your personal data held by us.
• Update your data if it is inaccurate or incomplete.
• Rectify incorrect data.
• Delete your data when there is no legal obligation to retain it.
• Revoke consent for data processing where no legal duty prevents it.
• File a complaint with the Superintendencia de Industria y Comercio (SIC).

To exercise your rights, contact us at:

• hola@sancibrian.com
• +57 305 328 3357

We will respond to inquiries within 10 business days and to claims within 15 business days.

We may share your data with:

• Booking platforms (Airbnb, Booking.com) when the booking was made through them.
• Service providers acting as data processors (payment processors, email services, transport coordination), under confidentiality agreements.
• Colombian public authorities when required by law.

We do not sell, assign, or transfer your personal data to third parties for commercial purposes without your explicit consent.

• Guest data: minimum 5 years (Colombian accounting and tax obligations).
• Marketing communications: until you withdraw consent.
• Browsing/cookie data: up to 12 months.

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration, including encrypted storage, restricted access controls, HTTPS protocols, and staff training.

sancibrian.com uses cookies to improve user experience and analyze traffic. You may configure your browser to reject cookies, though this may affect site functionality.

We do not deliberately collect personal data directly from individuals under 18. Where bookings include minors, data is provided by their legal guardian, who assumes responsibility for authorization.

We may update this policy at any time. Changes will be published at sancibrian.com and notified to registered users by email at least 10 days before taking effect.

This policy is effective from March 1, 2026.